Question 1

Is Wenzaa free to start?

Accepted Answer

Yes. Creating your account and claiming your storefront link is free. No subscription needed to start selling. Fees are shown transparently at checkout and payout, so you always know exactly what you take home.

Question 2

What can I add to my storefront?

Accepted Answer

Your storefront is built from blocks: links, products, collections, videos, polls, lead capture forms, tips, your rate card and bookable sessions. Pick the Classic or Magazine layout and customise your colors. All of it is free.

Question 3

How does social verification work?

Accepted Answer

Verification is currently a manual review by our team. Add your social accounts and submit them; once approved they show as verified on your storefront and in brand discovery. We don't auto-sync follower counts.

Question 4

Can I sell digital downloads?

Accepted Answer

Yes. Digital products are delivered instantly after payment. Buyers get secure download links on their order page and by email, with limited download grants to protect your files.

Question 5

How do physical product orders work?

Accepted Answer

You can offer local delivery or pickup. Every order lands in your orders dashboard where you manage fulfilment, and buyers get a tracking page. Buyers can raise a dispute on a physical order if something goes wrong, so keep tracking up to date.

Question 6

Can my audience send me tips?

Accepted Answer

Yes. Add a tips block to your storefront and supporters can send you a tip by card. Tips go straight into your Wenzaa wallet and are non-refundable for the sender.

Question 7

What are lead capture forms?

Accepted Answer

A lead form block lets visitors leave their details: inquiries, waitlists, collab interest. Every submission appears in your dashboard so you can follow up however you like.

Question 8

How do paid 1-on-1 bookings work?

Accepted Answer

Set your weekly availability with date overrides for busy weeks, add buffers between sessions and a minimum notice period. Buyers pick a slot in their own timezone, and both of you get automatic reminder emails 24 hours and 1 hour before. You can also subscribe to a calendar feed so bookings show up in your own calendar.

Question 9

How do brands find and hire me?

Accepted Answer

Brands browse creator discovery, where your rate card, with ₦ prices per service, and your verified socials do the talking. They can message you, send a collab request, or invite you to a campaign: content/UGC or gifting.

Question 10

How does escrow protect my brand deals?

Accepted Answer

Every deal is escrow-protected: the brand pays upfront, Wenzaa holds the funds, and the money is released to your wallet when you deliver. You never start work on a promise.

Question 11

Can I earn from selling brand products?

Accepted Answer

Yes. Beyond paid campaigns, you can earn commission for selling brand products through your storefront.

Question 12

How do payouts work?

Accepted Answer

Your earnings accumulate in your Wenzaa wallet. When you're ready, withdraw to your Nigerian bank account. Any payout fees are shown before you confirm.

Question 13

How do I keep track of everything?

Accepted Answer

Your dashboard includes earnings analytics, an orders view and a unified inbox that gathers brand requests, campaign invites, leads and DMs in one place. There's also a referral program for inviting other creators.

Question 14

Is a brand account free?

Accepted Answer

Yes. Creating a brand account is free. You only spend when you fund a campaign or a deal with a creator.

Question 15

How do I find the right creators?

Accepted Answer

Browse creator discovery and filter by service, country and budget. Every profile shows a transparent rate card with ₦ prices per service and verified social accounts, so you know who you're working with before you reach out.

Question 16

Are creators' social accounts verified?

Accepted Answer

Yes. Social accounts on Wenzaa are verified by manual review, so a verified badge means our team has checked the account genuinely belongs to that creator. We don't display auto-synced follower counts.

Question 17

Can I message creators directly?

Accepted Answer

Yes. You can message creators or send a collab request. All conversations live in your unified inbox alongside your campaign activity.

Question 18

What kinds of campaigns can I run?

Accepted Answer

Two kinds today: content/UGC campaigns, where creators produce content for your brand, and gifting campaigns, where you ship product to creators. For one-off work, send a collab request instead.

Question 19

What does a gifting campaign involve?

Accepted Answer

You ship your product to selected creators. It's a straightforward way to get it into their hands and their content.

Question 20

What do rate cards show?

Accepted Answer

Each creator's ₦ price per service, with no "DM for rates". If you have something specific in mind, message the creator or send a collab request to discuss scope.

Question 21

How do I fund a campaign?

Accepted Answer

From your brand wallet, which you top up by card. Funds sit in your wallet until they're committed to a deal.

Question 22

How does escrow work for brands?

Accepted Answer

Every deal is escrow-protected. Your money is held by Wenzaa and only released to the creator when they deliver, so you never pay for work that doesn't arrive.

Question 23

What happens if a creator doesn't deliver?

Accepted Answer

The escrowed funds are returned to your brand wallet.

Question 24

What does Wenzaa charge brands?

Accepted Answer

Fees are shown transparently when you fund your wallet or a campaign, with no hidden charges. A full pricing page is on the way.

Question 25

Do I need an account to buy?

Accepted Answer

No. Guest checkout is supported. Pay with your card and we'll email your receipt and order details. You can always create an account later.

Question 26

How do I pay?

Accepted Answer

By card, in naira. Payments are processed securely on bank-grade rails.

Question 27

Is my payment information safe?

Accepted Answer

Yes. Wenzaa never sees your card details. Payment is handled end-to-end by our secure payment processor.

Question 28

When do I get my digital purchase?

Accepted Answer

Immediately. As soon as your payment is confirmed, your download links appear on your order page and are emailed to you.

Question 29

How do I track my order?

Accepted Answer

Every order comes with a tracking number and a tracking page where you can follow its status.

Question 30

How are physical orders delivered?

Accepted Answer

Physical orders are either shipped locally or made available for pickup, depending on what the creator offers. Digital products and bookings have nothing to ship. They arrive by email and on your order page.

Question 31

What if something is wrong with my order?

Accepted Answer

If a physical order arrives damaged, wrong, or not at all, you can raise a dispute directly from your order tracking page and we'll step in.

Question 32

How do bookings work?

Accepted Answer

Pick a time in your own timezone, pay by card, and you'll get an email confirmation with a calendar invite. We'll also remind you 24 hours and 1 hour before your session.

Question 33

Can I get a refund on a tip?

Accepted Answer

No. Tips are non-refundable. They're a direct way to support a creator, not a purchase.

Question 34

Where does Wenzaa operate?

Accepted Answer

Wenzaa is built Nigeria-first: prices are in naira, payments run, and physical orders are delivered or picked up locally.

Question 35

Who do I contact for help?

Accepted Answer

Email hello@wenzaa.co and we'll help. For a problem with a physical order, the fastest route is raising a dispute from your tracking page.

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